FAQs

Where is Buttercream Clothing made?

Every garment is made ethically in Canada by a team of talented seamstresses with love. Meet Cristina, Cristina works out of her home studio and makes your Hooded Coats, Lolli Leggings, Sundae Dresses and so much more! Meet more of our team at this link.

Where do you ship to and how much does shipping cost? 

We ship all over the world and shipping is free on all orders within North America. If you do not see your country as an option for shipping, please email us at hello@buttercreamclothing.com. 

What does Pre-Sale mean?

All of our clothing is made to order with the exception of our Freshly Baked collection. When you place your order, we start from scratch! The piece is cut, sewn, and then packed and shipped out. Here's a sneak peak at what happens behind-the-scenes when you place a pre-sale order: 

 

How long will my order take to ship out?

As all of our pieces are made ethically by our talented, local seamstresses, sometimes these lovelies can take a while! We try our best to get your order out in the time frame indicated at checkout, but occasionally things happen that are out of our control. Delivery delays, fabric back-orders, seamstress delays, strikes and customs delays can cause your order to be held up unexpectedly. During holidays, sales and other high-volume times, your order may be slower than usual. We think quality is worth the wait and know you will agree! For more info check out our shipping info here.

 

Can I use a discount code on sale items?

Unfortunately discount codes can not be used on an already discounted item. You can redeem your Butter Points and Gift Cards on sale items. 

 

What if I need my piece sooner for a special occasion, etc? 

Please email us at hello@buttercreamclothing.com and we would love to help! We also offer expedited shipping options.

What is Freshly Baked?

These are newly-made feature items that we have in stock. We ship these lovelies out to you in 1-6 business days! No rush fee necessary here! If you order a Freshly Baked item as well as a pre-sale item, we will ship your Freshly Baked garments out right away and ship your pre-sale garments once they are ready. Here's a sneak peak at what happens behind-the-scenes when you place a Freshly Baked order:

 

How do I wash this beautiful thing?

All of our bamboo pieces can be washed on a gentle, cold cycle. Take care not to wash with jeans or other potentially sharp, damaging items. Then lay these babies flat to dry! As for the organic cotton scarves, hand wash these cold and lay flat to dry.

How do your clothes hold up? 

Well, I'm glad you asked! We use only the best quality fabric for our clothing. All of the basics are made of the most glorious bamboo/cotton/spandex blend that you won't want to take off. We specifically pick fabrics that don't pill and will last for many, many wears!

How do your clothes fit?

We design our clothes to fit and compliment your body. For more info please see our fit guide.

What is your return policy?

 A detailed return policy can be found here.

Can you tell me about your packing material?

So glad you asked! We take great care in sourcing not only our fabrics but also our packing material. We use 100% recycled and reusable envelopes. We no longer add unnecessary wrapping to the orders to minimize waste.