Package Protection

Add more peace of mind to your Buttercream pieces! Our team works closely with Canada Post (and others internationally) to ensure your packages arrive perfectly to you. Buttercream Package Protection ensures that if your package is lost in the mail or damaged that it will be replaced at no charge to you - a comforting ingredient to the perfect Buttercream Clothing order.

Here is how it works if you have not received your package, but it is marked as "delivered" or "lost":

With Package Protection:
Please wait three days (there is oftentimes a delay) and then contact us with your order number and the details of your package status. Your Buttercream pieces will be replaced at no cost to you.

Without Package Protection:
Please wait three days (there is oftentimes a delay) and then please contact the carrier directly. Your Buttercream pieces are able to be replaced at a cost to you.

If you have any questions at all about how this option works, please reach out to us.